Vision Hospital Group is committed to providing patients with outstanding care and optimal outcomes.
Below, you’ll find details of what to expect at admission and following discharge from our day surgery centres, as well as information for carers and options for providing feedback.
Online admission form flyer
Admission brochure
Discharge brochure
Carers brochure
Pre-admission
Once your surgeon has referred you to our day surgery, you will be scheduled for your procedure by our theatre booking staff.
At least 7 days before your operation date, please complete the online patient registration and admission form. Please do not fill this form until you have your operation date. Click here to access the patient registration form.
Your surgeon will provide you with an information pack that includes important information to help you prepare for your procedure.
Please carefully read the documentation and complete all admission pre-procedure screening requirements prior to your arrival on the day of surgery (including the admission form above).
For more information about what to do to prepare for surgery, download the Before surgery checklist.
You will be contacted by a member of our staff the day before your procedure who will discuss your admission and discharge details.
They will confirm:
You may also be asked to discuss:
Remember, we are here to help, so feel free to ask any questions you may have.
Admission
What to bring:
For detailed instructions on what to do and bring with you on the day of your surgery, download our Day of surgery checklist.
When you arrive on the day of your surgery, our admission staff will assist you with your initial admission and ask you to complete any outstanding paperwork or financial consent details before the nursing staff commence their clinical admission. The nursing staff will also inform your carer when you will be ready to be picked up.
The following guidelines are outlined in our information pack to assist you and ensure you have a smooth admission process:
If you become ill in any way before the operation, please phone and speak to either your surgeon or our theatre coordinator.
Discharge
Following your procedure, you will be transferred to our recovery room where a nurse will monitor your recovery progress.
If you have been fasting, you will be offered some light refreshments.
Once you are fully recovered, your carer will be able to join you. At this time, the nurse will provide you with written instructions regarding your post-operative care and will discuss any questions or concerns you may have before you leave the day surgery.
If you are having eye surgery, you may leave with an eye patch. If you are leaving with a dressing to any operation site, please ensure you follow the care instructions given to you.
You may be provided with a prescription for post-operative medications. It is very important you continue to use any medication as prescribed by your surgeon.
You will be given an appointment time if you need to return to your surgeon’s rooms for a review. Your surgeon will confirm when you will be able to resume normal activities. You will be able to eat and drink as normal on discharge.
You will not be able to drive for 24 hours after your surgery and will be required to have a responsible adult drive or accompany you home and remain with you overnight. Patients will not be admitted to the day surgery if these arrangements cannot be made.
After your discharge, a nurse may contact you by phone to check on your progress and to answer any further questions you may have.
As part of our commitment to delivering exceptional care to patients, we are continually striving to improve our service. That’s why we value your feedback – whether it’s about something we did right or could do better or a staff member who deserves a special mention, we appreciate your help.
All patients are given the opportunity to provide feedback after their procedure via an online survey.
Vision Hospital Group has adopted the Australian Charter of Healthcare Rights, which is provided to patients to ensure that they are aware of their rights and responsibilities.
Read the Charter in English
Read the Charter in another language
Day surgery is designed for people who are basically fit and healthy. It allows them to have an operation, arriving and leaving on the same day. This avoids the need to go to a larger hospital and eliminates overnight stays.
The length of your stay will depend on your procedure and your recovery. Most patients can expect to stay between 2 and 4 hours in total, and will need another adult to accompany them (including to take them home safely). It’s also important that someone is with you for the first night following your operation.
This is something that your doctor or our staff will organise for you. They will consult with you to confirm a suitable time and date.
For those of you who have private health insurance, your account will be forwarded on your behalf to your health fund. However, you will need to pay any balance not covered by your fund on the day of the surgery.
If you do not have private health insurance, we ask that your account be finalised on admission.
In some instances, superannuation can be used to fund surgery – contact the Australian Taxation Office for information. This should be organised before booking your surgery, as payment is required on the day.
If you are booked to have surgery, please take note of the following:
For more information about how to prepare for surgery, download the Before surgery checklist.
Please bring the following items (where applicable):
For more information about what to do and bring with you on the day of your surgery, download our Day of surgery checklist.
No. Because you will be given an anaesthetic, driving home is not an option. Please arrange for a family member, friend or another responsible adult to accompany you home.
Please make your way to reception, where you will be required to complete an admission form (if you haven’t already done so).
After being admitted, you will have a consultation with one of our nursing staff. If you wish, the person who has accompanied you can also be present.
Please feel free to ask any questions – our day surgery team are always happy to keep you fully informed.
After surgery, you’ll be moved to the Recovery Unit. Here, our staff will monitor your recovery until you are ready to be discharged.
In the 24 hours following your anaesthetic, you MUST NOT drive, operate machinery, drink alcohol, conduct business or sign contracts.
If you have any unexpected changes to your condition or an emergency in relation to your surgery, phone your surgeon straight away. The number will be provided on your post-operative instruction sheet.
If you cannot make your appointment, please contact the day surgery as soon as possible in order to reschedule your procedure date.
Our aim is to deliver world-class care to patients by focusing on the quality and safety of our services. We promise to provide a safe and comfortable environment for your medical care by focusing on three key areas through our In Safe Hands initiative: infection control, emotional safety and wellbeing, and a commitment to quality.
For details, read our covid notice.