Vision Hospital Group is committed to providing patients with outstanding care and optimal outcomes.
Below, you’ll find details of what to expect at admission and following discharge from our day surgery centres, as well as information for carers and options for providing feedback.
As part of our commitment to delivering exceptional care to patients, we are continually striving to improve our service. That’s why we value your feedback – whether it’s about something we did right or could do better or a staff member who deserves a special mention, we appreciate your help.
All patients are given the opportunity to provide feedback after their procedure via an online survey.
Vision Hospital Group has adopted the Australian Charter of Healthcare Rights, which is provided to patients to ensure that they are aware of their rights and responsibilities.
Read the charter in English
Read the Charter in another language
Day surgery is designed for people who are basically fit and healthy. It allows them to have an operation, arriving and leaving on the same day. This avoids the need to go to a larger hospital and eliminates overnight stays.
The length of your stay will depend on your procedure and your recovery. Most patients can expect to stay between 2 and 4 hours in total, and will need another adult to accompany them (including to take them home safely). It’s also important that someone is with you for the first night following your operation.
This is something that your doctor or our staff will organise for you. They will consult with you to confirm a suitable time and date.
For those of you who have private health insurance, your account will be forwarded on your behalf to your health fund. However, you will need to pay any balance not covered by your fund on the day of the surgery.
If you do not have private health insurance, we ask that your account be finalised on admission.
In some instances, superannuation can be used to fund surgery – contact the Australian Taxation Office for information. This should be organised before booking your surgery, as payment is required on the day.
If you are booked to have surgery, please take note of the following:
Please bring the following items (where applicable):
No. Because you will be given an anaesthetic, driving home is not an option. Please arrange for a family member, friend or another responsible adult to accompany you home.
Please make your way to reception, where you will be required to complete an admission form (if you haven’t already done so).
After being admitted, you will have a consultation with one of our nursing staff. If you wish, the person who has accompanied you can also be present.
Please feel free to ask any questions – our day surgery team are always happy to keep you fully informed.
After surgery, you’ll be moved to the Recovery Unit. Here, our staff will monitor your recovery until you are ready to be discharged.
In the 24 hours following your anaesthetic, you MUST NOT drive, operate machinery, drink alcohol, conduct business or sign contracts.
If you have any unexpected changes to your condition or an emergency in relation to your surgery, phone your surgeon straight away. The number will be provided on your post-operative instruction sheet.
Our aim is to deliver world-class care to patients by focusing on the quality and safety of our services. We promise to provide a safe and comfortable environment for your medical care by focusing on three key areas through our In Safe Hands initiative: infection control, emotional safety and wellbeing, and a commitment to quality.