All of our day surgeries are fully accredited against National Safety and Quality Health Services Standards and ISO 9001, with an on-site Director of Nursing to lead the clinical support team.
“Auditors comment on how enjoyable it is to audit our facilities because of the standard of Clinical Governance and the high quality of systems and processes that we have in place.”
“All our day surgeries have achieved a perfect score under Version 2 of the National Standards – a really impressive outcome for the individual locations and for Vision Hospital Group as a whole.”
In accordance with our values, Vision Hospital Group endeavours to provide excellent care based on integrity, accountability and team work to deliver high quality patient centered care. This is supported through consumer engagement and feedback to ensure optimal patient outcomes and customer service for those who access our care.
This is achieved by implementing robust quality management systems that meet the requirements of the internationally recognised ISO 9001 Quality Management System, as well as the Australian Commission on Quality and Safety in Health Care National Safety and Quality Health Service (NSQHS) Standards (in our day surgeries).
Accreditation to these standards involves:
Vision Hospital Group is committed to a patient-centred care approach which aims to improve the healthcare experience and outcomes of consumers. This is achieved through strong leadership, good corporate governance and effective risk management in a controlled and appropriate manner.
ISO 9001 is one of the most recognisable international standards for quality management – certification indicates that an organisation’s service or product meets a certain level of quality. ISO 9001 is the standard accepted by the NSW Ministry of Health and all private health funds.
The Australian NSQHS Standards were developed to protect the public from harm and improve the quality of health care.
A surveillance audit is undertaken regularly to ensure that our processes are monitored, maintained and reviewed and that improvements are continuously implemented. A re-certification audit is conducted every 3 years, with all safety and quality processes assessed to ensure the standards required by ISO 9001 and the NSQHS are still being met.
Our aim is to deliver world-class health care to patients by focusing on the quality and safety of our services. We promise to provide a safe and comfortable environment for your medical care by focusing on three key areas: infection control, emotional safety and wellbeing and a commitment to quality – you can download our ‘In safe hands’ program outline here.
As Australia’s largest private ophthalmology provider, our aim is to deliver world-class eye care to patients by focusing on the quality and safety of our services. We promise to provide a safe and comfortable environment for your medical care by focusing on three key areas: infection control, emotional safety and wellbeing and a commitment to quality – you can download our ‘In safe hands’ program outline here.