All of our day surgeries are fully accredited against National Safety and Quality Health Services Standards and ISO 9001, with an on-site Director of Nursing to lead the clinical support team.
In alignment with our core values, Vision Hospital Group is dedicated to delivering exceptional care underpinned by integrity, accountability and team work, with the aim to provide high-quality, patient-centred services. We prioritise consumer engagement and feedback to optimise patient outcomes and ensure outstanding customer service for those under our care.
To uphold these standards, we have implemented robust quality management systems aligning with the requirements of the Australian Commission on Quality and Safety in Health Care’s National Safety and Quality Health Service (NSQHS) Standards.
Accreditation to these standards involves:
Vision Hospital Group remains steadfast in its commitment to a patient-centred approach, striving to enhance the healthcare experience and outcomes for consumers. This commitment is realised through strong leadership, effective corporate governance and prudent risk management practices, all conducted in a controlled and appropriate manner.
If you would like to learn more about our quality and safety systems, please read our annual Quality of Care report.
ISO 9001 is one of the most recognisable international standards for quality management – certification indicates that an organisation’s service or product meets a certain level of quality. ISO 9001 is the standard accepted by the NSW Ministry of Health and all private health funds.
The Australian NSQHS Standards were developed to protect the public from harm and improve the quality of healthcare.
A surveillance audit is undertaken regularly to ensure that our processes are monitored, maintained and reviewed and that improvements are continuously implemented. A re-certification audit is conducted every 3 years, with all safety and quality processes assessed to ensure the standards required by ISO 9001 and the NSQHS are still being met.
Vision Hospital Group supports partnering with consumers to help them make informed decisions about their treatment and care options. Through the use of national Clinical Care Standards, we help people get the right care in the right place at the right time. The Clinical Care Standards are produced by The Australian Commission on Safety and Quality in Health Care, which also oversees the NSQHS Standards. You can use the information contained in the Clinical Care Standards to guide discussions with our healthcare professionals about treatment options suitable for your condition.
Our aim is to deliver world-class care to patients by focusing on the quality and safety of our services. We promise to provide a safe and comfortable environment for your medical care by focusing on three key areas through our In Safe Hands initiative: infection control, emotional safety and wellbeing, and a commitment to quality.