Date reviewed: 28 August 2026
Vision Hospital Group (“VHG”, “we”, “our” or “us”) is committed to protecting your privacy and handling personal information in a transparent and responsible manner.
This Website Privacy Policy explains how we collect, use, store and disclose information when you visit or interact with our websites and digital services.
This Website Privacy Policy should be read together with the Vision Hospital Group Privacy Policy, which outlines how we manage personal and health information more broadly across our day hospitals and healthcare services.
We may collect personal information when you:
Depending on your interaction with us, information collected may include:
When you visit our website, our service providers and technology partners may automatically collect certain technical information, including:
This information helps us:
As a healthcare provider, some interactions with our website may relate to health conditions, treatments, procedures or healthcare needs.
Information associated with interactions involving health-related content may constitute sensitive information under Australian privacy law.
Where required by law, VHG will obtain appropriate consent before collecting, using or disclosing sensitive information through non-essential website technologies.
VHG seeks to ensure that any collection, use or disclosure of information through website tracking technologies complies with applicable privacy obligations and consent requirements.
Our website uses tracking technologies to:
These technologies may include:
These technologies are required for the website to function properly and support:
These technologies cannot be disabled through our website preference tools because they are required for the operation and security of the website. They are not designed to collect visitor information beyond what is necessary to provide the requested functionality.
Analytics technologies help us understand:
Analytics technologies are only activated after consent has been provided through our privacy preference and consent mechanism.
Marketing technologies help us:
Marketing technologies are only activated after consent has been provided through our privacy preference and consent mechanism.
When you first visit our website, you will be presented with a privacy and consent banner.
With the exception of strictly necessary technologies, optional analytics and marketing technologies will only be activated if you choose to allow them.
You may:
Withdrawal of consent will not affect information that was collected and processed before consent was withdrawn but will prevent future collection through the relevant optional technologies where technically possible.
Most internet browsers allow you to:
You may also be able to block certain tracking technologies using browser privacy features or extensions.
Please note that browser controls may not prevent all forms of tracking technology from operating. We therefore recommend using the Privacy Preferences tool available on our website to manage your choices about optional technologies.
VHG may engage third-party service providers to assist with:
Where personal information is disclosed to third-party providers, VHG takes reasonable steps to ensure it is handled appropriately and in accordance with applicable privacy obligations.
A current list of major third-party website and tracking providers used by VHG is available on request or may be published separately and updated from time to time. This approach allows the list to remain current as technologies change.
VHG maintains physical, technical and administrative safeguards designed to protect information collected through our website.
These safeguards may include:
While VHG takes reasonable steps to protect information transmitted electronically, no internet transmission or online system can be guaranteed to be completely secure.
VHG adopts a data minimisation approach and only uses website technologies that are reasonably necessary to support:
We regularly review the technologies used on our websites and seek to ensure they remain appropriate and aligned with applicable privacy obligations.
VHG may update this Website Privacy Policy from time to time to reflect changes in:
Where new categories of optional technologies are introduced, visitors may be asked to review and update their privacy preferences.
The most current version of this policy will always be published on our website.
If you have questions about this Website Privacy Policy or our website privacy practices, please contact:
Privacy Officer
Vision Hospital Group
Level 13, 412 St Kilda Road
Melbourne VIC 3004
Phone: (03) 8844 4000
Email: [email protected]
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC). Additional information is available from their website: https://www.oaic.gov.au/privacy/privacy-complaints
We may modify this document at any time at our sole discretion.
Your Privacy Matters
Vision Hospital Group uses various scripts and tracking technologies to operate this website, improve your experience and understand how our services are used. Because our website contains information relating to eye health and medical treatments, we ask for your consent before using analytics or marketing mechanisms. You can manage your preferences at any time.
Manage your privacy consent preferences below:
These technologies cannot be disabled as they are required for the operation and security of the website.
CloudFlare provides web performance and security solutions, enhancing site speed and protecting against threats.
Service URL: developers.cloudflare.com (opens in a new window)
Google Tag Manager simplifies the management of marketing tags on your website without code changes.
Statistics/Analytics technologies help us understand how visitors use our website.
Clarity is a web analytics service that tracks and reports website traffic.
Service URL: clarity.microsoft.com (opens in a new window)
Google Analytics is a powerful tool that tracks and analyzes website traffic for informed marketing decisions.
Service URL: policies.google.com (opens in a new window)
Jetpack's built-in visitor analytics. It records page views, referring sites, search terms, and outbound link clicks, and also carries the shared visitor-tracking library used by Jetpack Instant Search and WooCommerce Analytics.
Service URL: automattic.com (opens in a new window)
Marketing technologies help us measure the effectiveness of our campaigns, communications, and content. They also help show ads that are relevant and engaging to the individual.
Facebook Pixel is a web analytics service that tracks and reports website traffic.
Service URL: www.facebook.com (opens in a new window)