In safe hands
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23 Jul, 2026

Logo with two hands holding the text 'In Safe Hands'. Rest assured you're in safe hands.As an operator of eleven day surgeries, our aim is to deliver world-class care to patients by focusing on the quality and safety of our services.

We promise to provide a safe and comfortable environment for your medical care by focusing on three key areas through our In Safe Hands initiative: infection control, emotional safety and wellbeing, and a commitment to quality.

 

Safety first

Infection control

  • Your safety is important to us, and we follow strict infection prevention and cleaning practices to help protect every patient, visitor and staff member.
  • Our team is committed to maintaining a clean and safe environment, with hand hygiene, protective equipment and infection control procedures in place throughout the facility.
  • Our staff are trained in the 5 moments of hand hygiene (before touching a patient, before a procedure, after a procedure, after touching a patient, after touching a patient’s environment) and our facilities undergo regular auditing of these moments.

Emotional safety and wellbeing

  • Respect – Our staff will treat patients and carers with respect and courtesy at all times.
  • Confidentiality – We will respect the privacy of patients and maintain patient confidentiality at all times.
  • Informed decisions – We will empower patients to make informed decisions about their care by providing the relevant information. Patients and carers are encouraged to ask questions and/or request more information as necessary (the potential benefits and risks of any medical or surgical procedure that has been discussed).
  • Complaints – Any complaints will be investigated in a respectful, timely and confidential manner, and we will update our quality and safety processes where appropriate.

Commitment to quality

  • We implement a patient-centred care approach to improve the healthcare experience and outcomes for our patients.
  • We train all staff and ensure they are aware of their roles, responsibilities and accountabilities with regard to quality and safety.
  • We are guided by and abide by a strong values set. Your health, well-being and safety matters to us, so we prioritise it at every step of your care.
  • We regularly review all aspects of our services relating to quality and safety.

How you can help

You can contribute to the safe and comfortable environment at our clinics and day surgeries by:

A blue outlined icon of a person seated in front of a laptop while speaking on a mobile phone.

Letting us know if you are unwell before entering the premises so we can help protect all patients, visitors and staff.

A blue outlined icon of a eye (with eyelid); an outlined circle with a tick in the centre sits to the bottom right of the eye.

Reading and following all information on the external signage at our facilities.

A blue outlined icon of a soap dispenser with one drop with a 'plus' sign in it dropping from the spout and a hand cupped, palm-up underneath the drop and in front of the dispenser.

Cleaning your hands with the supplied sanitiser when you arrive.

A blue outlined icon of the side profile of a person with short hair from the shoulders up. A clock icon sits to the top right of the head (above the ear), the clock-face reads 3 o'clock.

Waiting patiently. We try our best to minimise waiting times – however, sometimes delays are unavoidable. We thank you for your patience and understanding.

A blue outlined icon of two generic heads (head and shoulders facing forwards), a joint speech bubble sits over their heads with a ticked circle in it representing agreement.

Treating staff with respect. Our staff treat patients and carers with respect and courtesy. We ask you do the same for us.

A blue outlined icon of a squared speech bubble with 3 lines representing text overlaid in the top right corner with a circular speech bubble containing a question mark.

Giving us your feedback. All patient feedback, suggestions and complaints are taken seriously and reviewed internally, with further action where appropriate.

The information on this page is general in nature. All medical and surgical procedures have potential benefits and risks. Consult your doctor for specific medical advice.